If you are experiencing an emergency, dial 911 for immediate assistance.

If you need to contact the police department about a non-emergency issue, you can call the Knoxville Police Department non-emergency number at 865-215-4010.

If you have any questions about other city services you can call Knoxville’s centralized customer service department at 311. If your phone provider does not allow you to directly access the 311 call center, you can dial 865-215-4311. You can call 311 for help with the following city services, and additional services not listed:

◊ Athletics
◊ Brush Pickup
◊ Codes Enforcement
◊ Dead Animal Pickup
◊ Dirty Lot Cleanup
◊ Garbage Complaints
◊ Leaf Pickup
◊ Parking Tickets
◊ Parks & Recreation
◊ Pothole Repair
◊ Recycling
◊ Solid Waste Information
◊ Street Light Outages
◊ Storm Drains
◊ Street Cleaning